Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Billed for Disney+ that I did not purchase

I was billed for a Disney Premium Subscription I did not Purchase. I have never logged on the Disney site. I appealed and my account was not refunded. Response was: We've received a feedback from Disney Plus that your refund request for the subscription is denied. Be careful and check your account often or you could also be a victim !!! 

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Roku Employee
Roku Employee

Re: Billed for subscription I did not purchase!!!


Thanks for the information.

Did you by any chance use a free trial to Disney+? We highly recommend reviewing the terms for any trial, prior to signing up. 

For billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': They will be able further assist you.


Danny R.
Roku Forum Moderator
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