Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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NoRefunds
Level 7

Billed for Disney+ that I did not purchase

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I was billed for a Disney Premium Subscription I did not Purchase. I have never logged on the Disney site. I appealed and my account was not refunded. Response was: We've received a feedback from Disney Plus that your refund request for the subscription is denied. Be careful and check your account often or you could also be a victim !!! 

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2 Solutions

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RokuDanny-R
Roku Employee
Roku Employee

Re: Billed for subscription I did not purchase!!!

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@NoRefunds 

Thanks for the information.

Did you by any chance use a free trial to Disney+? We highly recommend reviewing the terms for any trial, prior to signing up. 

For billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Billed for Disney+ that I did not purchase

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@R2Tito 

Thanks for the inquiry.

If you made a channel subscription purchase through Roku Pay, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.

However, if you made a channel subscription through the channel provider directly, you will need to contact that channel support to assist you further with your account. You can reach Disney+ support here: https://help.disneyplus.com/csp


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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4 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Billed for subscription I did not purchase!!!

Jump to solution

@NoRefunds 

Thanks for the information.

Did you by any chance use a free trial to Disney+? We highly recommend reviewing the terms for any trial, prior to signing up. 

For billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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R2Tito
Level 7

Re: Billed for Disney+ that I did not purchase

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Just purchased Disney plus to try. Was not impresssed after trying all Disney,  Pixar, Marvel, Star Wars. I found it limited and not this unabridged catalog as they announced it. Refund?

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R2Tito
Level 7

Re: Billed for Disney+ that I did not purchase

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I selected the monthly and was charged the yearly...

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RokuDanny-R
Roku Employee
Roku Employee

Re: Billed for Disney+ that I did not purchase

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@R2Tito 

Thanks for the inquiry.

If you made a channel subscription purchase through Roku Pay, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.

However, if you made a channel subscription through the channel provider directly, you will need to contact that channel support to assist you further with your account. You can reach Disney+ support here: https://help.disneyplus.com/csp


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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