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sfgower
Level 7

Better documentation on how to cancel a subscription - either via Roku or otherwise

The current documentation on Roku.com states that there is a "manage subscription" action that can be found by selecting the channel and then selecting "*" on your device.

While this may be true for Roku managed subscriptions, it is not true for subscription that are not managed by Roku.  Since Roku users deal with subscriptions directly managed by some provider AND with roku-managed subscriptions, it is important in any documentation to make this distinction.

I read this documentation and selected by mubi channel to manage it and there was no "manage subscription" action. It took me seconds to realize that this might not be a subscription managed by Roku.  That turned out to be the case. Sure I figured it out, but it would be better to get the documentation right.

The documentation should be updated to distinguish between Roku-managed subscription and direct subscriptions.

 

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StreamerUser
Level 16

Re: Better documentation on how to cancel a subscription - either via Roku or otherwise

https://my.roku.com/account/subscriptions

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You don't have any active subscriptions or free trials.

 

https://support.roku.com/en-gb/article/208756478

How do I manage or cancel a channel subscription?

Background
 

The payment method linked to your Roku account allows you to purchase subscriptions to channels for popular services through the Roku Channel Store. An advantage of using your Roku account as the payment method for subscription billing is you can manage or cancel your subscriptions in one place – directly from your Roku® streaming player or Roku TV™, or by accessing your Roku account online. If you have a subscription that is not charged to your Roku account, please contact that service provider directly.

  • Notes:
    • Some channels offer a free trial (e.g., a 7-day free trial). However, when a free trial ends, that channel is converted into a regular subscription and you are billed on a recurring basis. To avoid this, cancel your subscription before the trial period expires.
    • Subscriptions are pre-paid, non-refundable, and will auto-renew until you cancel your subscription. When you cancel a subscription, the cancellation will not take effect until the next renewal date and you may be entitled to continue to access the channel until then.
    • If you do not see an option to manage a subscription on your Roku device or on the My subscriptions page at my.roku.com, contact your service provider to manage the subscription.

(emphasis mine)