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Yk1977
Level 7

Being charged and I'm still being charged for BET PLUS

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I cancelled my subscription for BET Plus back in June 2021. Why am I still being charged. I've spoke with Bet Plus and Roku and no one seems to understand that my card is being charged. I have sent screenshots for everytime they take the money. What should I do

1 Solution

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RokuKariza-D
Roku Employee
Roku Employee

Re: Being charged and I'm still being charged for BET PLUS

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Hey @Yk1977 @MadAf

Thanks for the posts.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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2 REPLIES 2\
MadAf
Level 7

Re: Being charged and I'm still being charged for BET PLUS

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Did they resolve your problem?

I'm also being charged  extra by bet+ and I canceled my subscription but they said I could use it and I did not and they charged me again 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Being charged and I'm still being charged for BET PLUS

Jump to solution

Hey @Yk1977 @MadAf

Thanks for the posts.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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