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Kathy2
Level 7

Being billed three times for same channel

WS charged 3 times for same channel.  Please check and adjust charges.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Being billed three times for same channel

@Kathy2 

Thanks for the post.

What channel did these charges come from? In addition, did you subscribe to this channel through Roku Pay or through the channel provider directly?

If you subscribed to the channel through the provider directly, you will need to contact their support for further assistance regarding your account charges. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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