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Level 7

Been charged for cancelled service

We cancelled roku channel few months ago but we still have been charged. Also if we try to watch something in roku, shows we aren't subscribed. We need to solve this problem 

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Roku Employee
Roku Employee

Re: Been charged for cancelled service

@Goragu 

Thanks for the post.

Can you please clarify the issue you are experiencing? Please be aware that there is no charge for The Roku Channel unless you have a subscription. 

We would recommend logging into your Roku account online at my.roku.com and clicking Manage Your Subscriptions to see a list of your current subscriptions through Roku Pay.

If you need further assistance with account or billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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