Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Been charged for cancelled service

We cancelled roku channel few months ago but we still have been charged. Also if we try to watch something in roku, shows we aren't subscribed. We need to solve this problem 

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1 REPLY 1\
Roku Employee
Roku Employee

Re: Been charged for cancelled service


Thanks for the post.

Can you please clarify the issue you are experiencing? Please be aware that there is no charge for The Roku Channel unless you have a subscription. 

We would recommend logging into your Roku account online at and clicking Manage Your Subscriptions to see a list of your current subscriptions through Roku Pay.

If you need further assistance with account or billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: They will be able to further assist you.


Danny R.
Roku Forum Moderator
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