Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
SxCpotat0es
Level 7

Bait and Switch Ad for $20 off Roku Ultra

I keep seeing an ad on my Roku 3 for a $80 ($79.99) Roku Ultra with JBL headphones. When I tried to order it on the Roku interface, the order failed. Then I had them email me the offer, so when I went from my computer to try to redeem it, the only things available are Roku subwoofers and wireless speaker systems. I know the ad says "while supplies last." But I'm wondering if I will I be able to order the Roku Ultra with the $20 discount if and when it is back in stock in the Roku store? It seems to me like this is dangerously close to "bait and switch" advertising. Continuing to run ads for a product that is not in stock, and then trying to get people to spend a lot more on stuff they don't want. It seems I can order the Ultra at full price in the store all day long and it will ship eventually (Oct 18? or whenever), just doesn't seem right to me.

0 Kudos
3 Replies
alfaveloce
Level 7

Re: Bait and Switch Ad for $20 off Roku Ultra

Similar problem here. Load the offer, go to checkout, enter payment, Review, Load the offer, go to checkout, enter payment, Review, Load the offer....  on and on, repeats.

Guess I'll be watching my statement for repeated fraud charges.

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Bait and Switch Ad for $20 off Roku Ultra

@alfaveloce 

Thanks for the post.

If you are still experiencing an issue with the offer you are seeing online, please send me a PM (private message) with your Roku account email address along with a summary of the issue you are experiencing. I'll be able to pass along the information to our Support team who can assist you further.

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
alfaveloce
Level 7

Re: Bait and Switch Ad for $20 off Roku Ultra

Yeah I can send you a PM but the summary of the problem is in the message you replied to.  Load the offer, go to checkout, enter payment, Review, Load the offer, go to checkout, enter payment, Review, Load the offer....  on and on, repeats.  But for a more simple summary, I can't buy the Roku Ultra with the special offer of $20 off.  It won't complete the sale.  Tried the Roku device, smartphone, and two different browsers.

0 Kudos