Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

BILLED $14.99 MONTHLY for 3 months now - ROKU CHANNEL (no subscription!)

Why am I still getting $14.99 charged to my bank monthly? Since June? I never bought a thing and I have no subscriptions. I got the free trial for HBO back in June, but I canceled it right away before the 7 day trial ended.  I have contacted ROKU and all they ever say is "do you have any other ROKU accounts?"  I DO NOT.  I have one account and they told me to get a new BANK DEBIT CARD and cancel the charges with my bank. That is a major ordeal to have to change my debit card (10 business days to receive a new debit) and to have to change my auto billing with a ton of other companies. All because the ROKU CHANNEL cannot figure out where this charge is coming from?

UNBELIEVABLE.  All I ever get are emails saying the same thing, over and over.

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2 Replies
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Level 7

Re: BILLED $14.99 MONTHLY for 3 months now - ROKU CHANNEL (no subscription!)

Isn’t the $14.99 the charge for your Roku account?

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Level 7

Re: BILLED $14.99 MONTHLY for 3 months now - ROKU CHANNEL (no subscription!)

a ROKU account is free.  You don't pay $15 a month just to have a ROKU. 

you pay for premium channels.  I pay for prime video, Netflix separately. 

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