Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Assistance with Order Change

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I placed an order and need to change it - it has not shipped yet- but there is no way to contact customer service!!!!! I need some help here.

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Roku Employee
Roku Employee

Re: deliver address needs to be changed

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@mlburrola 

Thanks for the note.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Assistance with Order Change

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Hi,

Thanks for the inquiry. 

Please send me a private message with the email address used to place your order, along with the order number(s). I'll have a member of our Support team take a look and help get this straightened out for you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

deliver address needs to be changed

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Please help with this order #800152792 .  Delivery address should be 232 West Pastime Road, not East.

Placed order last night.  Unable to reach your company.  Please help.

Mary Lou

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Roku Employee
Roku Employee

Re: deliver address needs to be changed

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@mlburrola 

Thanks for the note.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Re: deliver address needs to be changed

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Where you ever helped? I am going through that same thing and having so many problems. Please let me know who I should contact if you have had success.

 

Thanks.

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