Accounts, Billing, & Orders

[Sully1]

I placed an order and need to change it - it has not shipped yet- but there is no way to contact customer service!!!!! I need some help here.

[RokuDanny-R]

Hi,

Thanks for the inquiry. 

Please send me a private message with the email address used to place your order, along with the order number(s). I'll have a member of our Support team take a look and help get this straightened out for you.

Thanks,
Danny

[mlburrola]

Please help with this order #800152792 .  Delivery address should be 232 West Pastime Road, not East.

Placed order last night.  Unable to reach your company.  Please help.

Mary Lou

[RokuDanny-R · Accepted solution]

@mlburrola 

Thanks for the note.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[Jrcleveland35]

Where you ever helped? I am going through that same thing and having so many problems. Please let me know who I should contact if you have had success.

Thanks.