Accounts, Billing, & Orders

[Sully1]

I placed an order and need to change it - it has not shipped yet- but there is no way to contact customer service!!!!! I need some help here.

[RokuDanny-R]

Hi,

Thanks for the inquiry. 

Please send me a private message with the email address used to place your order, along with the order number(s). I'll have a member of our Support team take a look and help get this straightened out for you.

Thanks,
Danny

[mlburrola]

Please help with this order #800152792 .  Delivery address should be 232 West Pastime Road, not East.

Placed order last night.  Unable to reach your company.  Please help.

Mary Lou

[RokuDanny-R · Accepted solution]

@mlburrola 

Thanks for the note.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[Jrcleveland35]

Where you ever helped? I am going through that same thing and having so many problems. Please let me know who I should contact if you have had success.

Thanks.

[dragon7380]

bull. I tried to reach out to support less than an hour after placing an order. When I got Roku's E Mail I discovered my delivery address was all wrong. I moved over a year ago. NO WHERE on my account info can I change my physical address. When I chatted with the woman from Customer Service she was totally clueless. It took over 1/2 hour for her to come to the conclusion that the order was already placed and I could not change it. If I am not allowed to change my address or cancel this order I will break my roku with a hammer and tell Netflix and Hulu and the other paid stations I get on Roku WHY I am cancelling them. I worked for over 10 years in Customer Service and this woman was the most clueless individual I have ever met. I will not buy anything from Roku AGAIN.