Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 8

Any help in solving random charges made to the account?

I was charged for two random purchases:

$16.98 for the Roku Channel App, that I downloaded over ten years ago.

And $14.99 for Roku for WarnerMedia Di..

Neither show up on my account as purchases, but they were billed through a PayPal prepayment agreement that has been active since 2014.

Of course, support can't fix them without knowing what account they came from.. I have one account.

They expect me to find the information fix their mistake.

 

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Level 19

Re: Any help in solving random charges made to the account?

Contest the charges with your charge account carrier. When they trace these back to their actual origin they'll likely find they came from some scammer only CLAIMING to be Roku.
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