Accounts, Billing, & Orders

[cdoty]

I was charged for two random purchases:

$16.98 for the Roku Channel App, that I downloaded over ten years ago.

And $14.99 for Roku for WarnerMedia Di..

Neither show up on my account as purchases, but they were billed through a PayPal prepayment agreement that has been active since 2014.

Of course, support can't fix them without knowing what account they came from.. I have one account.

They expect me to find the information fix their mistake.

[makaiguy]

Contest the charges with your charge account carrier. When they trace these back to their actual origin they'll likely find they came from some scammer only CLAIMING to be Roku.

[Mzdrae]

I thought the same thing that's why I'm here. I saw $14.99 being charged, then I forgot I'm paying for HBOMAX through my Roku. Maybe you're paying for an app you forgot you purchased on Roku? 

[Nicole811]

What did the charge name say I had a random charge also that said Roku Warner media 16$

[RokuMary-F]

Hi @Nicole811,

Thanks for the post.

If you are being charged for a service you do not recognize, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
Thanks,

Mary

[cdoty]

I tried. They said there's nothing that can be done. 

If it didn't show up on my account, they couldn't track it, regardless of what info I could provide.

Unfortunately it was a PayPal preauthorized payment, so they couldn't do anything either.

In the end, I learned a lesson about PayPal preauthorized payments, and removed it from my account.

[Retep]

When Roku charge me for HBOMAX it shows up on my credit card as

"Roku for WarnerMedia Dire"

Pete

[RokuMary-F]

Hi @Retep,

Thanks for the post.

For account, billing, or order-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,

Mary