Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Amazon prime charge

Hello I am writing because of an amazon prime charge that was charged to my card. I had registered my Amazon prime account to the device and right after, went to watch something and then i noticed it charged my card. I already have an amazon prime account that I created months ago that i pay for separately. I registered my account to my roku device like it said to right before and yet it still charged my card the $13.47 amazon prime fee.
I am wondering what I need to do about getting a refund. Or if anyones had similar issues? Thank you

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1 REPLY 1\
Level 18

Re: Amazon prime charge

Amazon is pretty good at pleasing its customers go here;

---A problem clearly stated is a problem half solved---.
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