Accounts, Billing, & Orders

[Cherylpg]

Roku already set up. Want add device to my account. Where/how I get a link code to add it if it's already going? Can't believe that a reset can be the only way. Help!!

[makaiguy · Accepted solution]

What do you mean by "it's already going"?  Already set up and linked to a different Roku account?  If so, the only way to link to a different account is by doing a Factory reset, and setting it up again from scratch. 

[Cherylpg]

I mean that my Roku account is already set up on my Roku TV. To add device to my online Roku account, I have to do as factory reset? I think that is crazy.

[makaiguy]

If your Roku TV is set up and connected to your desired Roku account, leave it alone.

If you're trying to add a new device to the same account, the set up right out of the box should guide you through the process.

If you're not seeing the setup procedure, this unit likely is not new-in-the-box.  The way to get it back into new-in-the-box condition is via a factory reset ON THAT UNIT.

[Cherylpg]

The problem I have is when I sign.onto my Roku account online there is not a device on it.

I would like to use my Google home with my Roku. I must have my device on my online Roku account to do this.

When I try to add device to my account,  I get I have following message to add my Roku TV to my online account.

I cannot see nor find a link code..as I mentioned, my Roku TV has been set up already. So now I want it on my Roku account.

There must be way to add it...I hope.

[atc98092]

So it seems your TV is already linked to a Roku account, but just not yours. Is that correct? Unfortunately, there is no way to change the account it's linked to without performing a factory reset. And in reality that's the way it should be. Because any channel you have installed might be using credentials belonging to the other account, and this way you can ensure that someone isn't using your credentials on a device you no longer have. 

Just be aware that when you link it to your account, the only channels that will be installed to the TV are the ones that are already added to your account (along with some that Roku loads on all newly linked devices). You add a channel to one device, every device linked to that account gets the channel installed. If you remove a channel from one device, it's removed from all linked devices. 

[renojim]

The email address shown under Settings->System->About must match the email address you use to log in at https://my.roku.com .  If it doesn't you're not going to see that device as linked to your Roku account.  If was already set up, who set it up?  Whose account did they link it to?

[richardmazloom]

I just want to add a new device, and use the old one on another TV, but it asks for the e-mail and then goes dumb, refuses to allow the set up........ Any help please ?  No activation codes, and no connections to the original account.

[atc98092]

Are you seeing this on the new Roku, or the old one you are moving? As long as you don't factory reset the original Roku, there's no need to re-register it. You can move Roku players between TVs without a problem. I do it all the time when traveling, using the same Roku at each hotel. 

If this is the new device, make sure you're using the same email address that the original Roku has as it's registered account name. You can see that under Settings/System/About. using that email address, Roku will send you a link that when clicked will automatically link the new device to your existing account. Naturally, the new Roku has to have a network connection before you can complete this step. 

[renojim]

And press OK on the remote when it asks you for an email address.