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Level 8

All my games disappeared

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All of my games are gone. Some of them I paid for. How can I download them without being charged again?

 I tried to download Wheel of Fortune but it only has the pay option.

 I can go into my list of orders but it doesn’t show the specific game that I paid for, only the developer.

 I play these a lot so I would really appreciate it if someone could tell me how to get them back without paying again. Thank you.

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Roku Employee
Roku Employee

Re: All my games disappeared

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@bblack4jc 

Thanks for the inquiry.

If you already purchased these games, as long as you sign into the Roku account that you downloaded and paid for these games, you shouldn't be charged again.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 21

Re: All my games disappeared

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That's strange.  Did you relink your Roku recently?  Is the email address that shows up under Settings->About the Roku account you used when you purchased the games?

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Roku Employee
Roku Employee

Re: All my games disappeared

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@bblack4jc 

Thanks for the inquiry.

If you already purchased these games, as long as you sign into the Roku account that you downloaded and paid for these games, you shouldn't be charged again.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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