Accounts, Billing, & Orders

[WindyNichelle]

My family recently stayed at an AirBnB. We purchased the Big Ten Network in order to watch a game. I thought I cancelled the subscription prior to leaving, but I have a new charge for BTN on my card this month. The phone # associated with the charge on my bank statement belongs to ROKU, but I cannot speak with a real human. I cannot find an email on the ROKU support pages where I can send my inquiry to. The ROKU account did not belong to me, belonged to the owners of the home we stayed in. Therefore, I do not have the email/PW associated with that account. Any suggestions???

[RokuDanny-R · Accepted solution]

@WindyNichelle 

Thanks for the inquiry.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny