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Kayser2705
Level 7

After 2 weeks still waiting for a refund

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So I returned a Roku wireless speakers 2 weeks ago and I’m still waiting for my refund, is this normal? I mean 2 weeks and nothing?
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Community Manager
Community Manager

Re: After 2 weeks still waiting for a refund

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@Kayser2705 

Please contact our support team directly here for your billing related question: https://support.roku.com/contactus

They'll be able to assist you further and help get this issue clarified. If you have any tracking information, please be sure to have that ready to provide to them, along with your original order number. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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boogernose
Level 12

Re: After 2 weeks still waiting for a refund

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Maybe not but you didnt tell us to who.

Roku Ultra ---Ethernet rules---
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Community Manager
Community Manager

Re: After 2 weeks still waiting for a refund

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@Kayser2705 

Please contact our support team directly here for your billing related question: https://support.roku.com/contactus

They'll be able to assist you further and help get this issue clarified. If you have any tracking information, please be sure to have that ready to provide to them, along with your original order number. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

View solution in original post

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Kayser2705
Level 7

Re: After 2 weeks still waiting for a refund

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I already called 3 times asking for information and a response, they open a case for me but nobody’s is replying to my case
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Kayser2705
Level 7

Re: After 2 weeks still waiting for a refund

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I order these ones on Roku. Com and when I decide to returned somebody on Roku. Com sent me a link to download the shipping label, I Shipped right away and according with the tracking number they received on oct 24
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boogernose
Level 12

Re: After 2 weeks still waiting for a refund

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Well they acknowledge they got it.

Save all the paperwork even though its digital.

Theyll probably take care of it shortly.

You can keep bugging them if you want but 2 weeks seems not so long.

Are you sure they haven't given you credit back on your credit card???

Roku Ultra ---Ethernet rules---
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Community Manager
Community Manager

Re: After 2 weeks still waiting for a refund

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@Kayser2705  I have sent a request to our support team to follow up with you to continue looking into this. Typically, refunds are not processed until a return shipment is received and verified. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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Kayser2705
Level 7

Re: After 2 weeks still waiting for a refund

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Thank you guys, I really appreciate your help
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Gerric917
Level 7

Re: After 2 weeks still waiting for a refund

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I’m having the same issue with returned product. I called and told them the unit was delivered to Roku’s dock a week ago. The rep physically went to the warehouse and found the unit. I was promised a response with refund details in 24-48 hours but am past that time with no response. It seems they are very disorganized with returns. I will call again and wait on hold forever, not knowing if I will get resolution.. Going through menu on-line sends you in circles. Why would I have the S/N of the unit I returned? All I have is order # but they want S/N. Very frustrating!

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boogernose
Level 12

Re: After 2 weeks still waiting for a refund

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The original poster hasnt been around and its been a month Im sure he was taken care of.

Its Xmas time and Im sure theyre going crazy with orders.

Hard not to worry when your money is involved.

But Im sure it'll work out.

Roku Ultra ---Ethernet rules---
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