Please contact our support team directly here for your billing related question: https://support.roku.com/contactus
They'll be able to assist you further and help get this issue clarified. If you have any tracking information, please be sure to have that ready to provide to them, along with your original order number.
Thanks,
Tanner
Maybe not but you didnt tell us to who.
Please contact our support team directly here for your billing related question: https://support.roku.com/contactus
They'll be able to assist you further and help get this issue clarified. If you have any tracking information, please be sure to have that ready to provide to them, along with your original order number.
Thanks,
Tanner
Well they acknowledge they got it.
Save all the paperwork even though its digital.
Theyll probably take care of it shortly.
You can keep bugging them if you want but 2 weeks seems not so long.
Are you sure they haven't given you credit back on your credit card???
@Kayser2705 I have sent a request to our support team to follow up with you to continue looking into this. Typically, refunds are not processed until a return shipment is received and verified.
Thanks,
Tanner
I’m having the same issue with returned product. I called and told them the unit was delivered to Roku’s dock a week ago. The rep physically went to the warehouse and found the unit. I was promised a response with refund details in 24-48 hours but am past that time with no response. It seems they are very disorganized with returns. I will call again and wait on hold forever, not knowing if I will get resolution.. Going through menu on-line sends you in circles. Why would I have the S/N of the unit I returned? All I have is order # but they want S/N. Very frustrating!
The original poster hasnt been around and its been a month Im sure he was taken care of.
Its Xmas time and Im sure theyre going crazy with orders.
Hard not to worry when your money is involved.
But Im sure it'll work out.