Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Search instead for 
Did you mean: 
Kayser2705
Level 7

After 2 weeks still waiting for a refund

Jump to solution
So I returned a Roku wireless speakers 2 weeks ago and I’m still waiting for my refund, is this normal? I mean 2 weeks and nothing?
0 Kudos
1 Solution

Accepted Solutions
Community Manager
Community Manager

Re: After 2 weeks still waiting for a refund

Jump to solution

@Kayser2705 

Please contact our support team directly here for your billing related question: https://support.roku.com/contactus

They'll be able to assist you further and help get this issue clarified. If you have any tracking information, please be sure to have that ready to provide to them, along with your original order number. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

View solution in original post

0 Kudos
7 Replies
boogernose
Level 9

Re: After 2 weeks still waiting for a refund

Jump to solution

Maybe not but you didnt tell us to who.

0 Kudos
Community Manager
Community Manager

Re: After 2 weeks still waiting for a refund

Jump to solution

@Kayser2705 

Please contact our support team directly here for your billing related question: https://support.roku.com/contactus

They'll be able to assist you further and help get this issue clarified. If you have any tracking information, please be sure to have that ready to provide to them, along with your original order number. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

View solution in original post

0 Kudos
Kayser2705
Level 7

Re: After 2 weeks still waiting for a refund

Jump to solution
I already called 3 times asking for information and a response, they open a case for me but nobody’s is replying to my case
0 Kudos
Highlighted
Kayser2705
Level 7

Re: After 2 weeks still waiting for a refund

Jump to solution
I order these ones on Roku. Com and when I decide to returned somebody on Roku. Com sent me a link to download the shipping label, I Shipped right away and according with the tracking number they received on oct 24
0 Kudos
boogernose
Level 9

Re: After 2 weeks still waiting for a refund

Jump to solution

Well they acknowledge they got it.

Save all the paperwork even though its digital.

Theyll probably take care of it shortly.

You can keep bugging them if you want but 2 weeks seems not so long.

Are you sure they haven't given you credit back on your credit card???

0 Kudos
Community Manager
Community Manager

Re: After 2 weeks still waiting for a refund

Jump to solution

@Kayser2705  I have sent a request to our support team to follow up with you to continue looking into this. Typically, refunds are not processed until a return shipment is received and verified. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
0 Kudos
Kayser2705
Level 7

Re: After 2 weeks still waiting for a refund

Jump to solution
Thank you guys, I really appreciate your help
0 Kudos