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ADMIN-707
Level 7

Added channels and subscriptions without me knowing

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So I have 3 kids and they add channels nd subscriptions without my knowledge..I found out nd put a pin.i was charged 79 bucks for a subscription and it was not me.how do I get refunded the money? Subscription has been canceled

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RokuDanny-R
Roku Employee
Roku Employee

Re: Added channels and subscriptions without me knowing

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@ADMIN-707 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Candee
Level 7

Re: Added channels and subscriptions without me knowing

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Hi. This is how i received a refund. I went on the chat line through my account and explained my situation they replied that once my trial date passed and i was charged i could not get a refund. I replied with I want to speak to your supervisor. Roku replied with They could email the company and ask them about a refund within a day or two they emailed me telling me i would be getting my refund and to look for it on my original payment method. I got it. So if roku says no ask to speak to a supervisor. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Added channels and subscriptions without me knowing

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@ADMIN-707 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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