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loanshark
Level 7

Activation problem

I have in the last several months  set up multiple Rokus in  4 houses with no problem. 
I have a smart TV that does not provide all applications i desire. 
I have therefore added a Roku to this TV.  But every time I submit the activation code on my Roku  the screen comes right back to asking me to enter my activation code. I have tried using my iPhone, my iPad, the Spectrum field service technician’s iPhone and my AV person’s iPhone  I have also substituted a second Roku device. 

we have unplugged and reset the Roku as well  

Nothing works. 

I need help. 

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1 REPLY 1\
RokuDanny-R
Roku Employee
Roku Employee

Re: Activation problem

@loanshark 

Thanks for the inquiry.

We would recommend removing any unused Roku devices from your Roku account and trying to add the device/Roku TV to you Roku account again to see if you can get it to be activated.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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