Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 17

Re: Tech support says you have to pay $69.95 to update your roku device.

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It's a scam, that was not true Roku tech support, it cost nothing to roku service.

Edmund
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Level 8

Re: Tech support says you have to pay $69.95 to update your roku device.

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How would we know? Tech support is **bleep** on here!
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Level 7

Customer service

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I called in to roku to get help with my TCL roku tv only for the guy to tell me I need a new account and he had to charge me a fee which I refuse yelled at him and hung up he then called me back several times telling me to suck his **bleep** and continued doing this till my son answered and went off on him this is very poor customer service and when I called back this morning I was told I dialed the wrong number no one would of done this !!!!!! But they did and I will never buy another roku device in my life that was pure ignorance
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Level 18

Re: Tech support says you have to pay $69.95 to update your roku device.

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@MarkaR wrote:
My brand new roku device will not connect to the internet, neither will my old one. My FireStick connects. Roku tech support said I would have to pay for a new update to the tune of $69.95!

That was not Roku support. Roku never charges for support or device registration. Unfortunately there are many scam sites on the Internet that only want your credit card info, or even worse want to connect to your computer remotely. NEVER permit that to happen! I hope you didn't provide any personal info or payment method. If you did, please cancel that payment method immediately and contest any charges made from "support". If you gave them a phone number (and perhaps even if you didn't, with caller ID) you may get a callback from them asking you to stop the block. Don't listen, just hang up.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 18

Re: Tech support says you have to pay $69.95 to update your roku device.

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@Leslie333 wrote:
How would we know? Tech support is **bleep** on here!

In fairness, this forum is not technical support. It's primarily for users to assist each other with issues or questions. There are two Roku employees that moderate the forum and attempt to assist users. But they themselves are not technical support either. All they can do is pass things on and ask questions that may help resolve the problem. But they do have access to tech support, so they try their best to help users.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Buyer beware

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Sites.google.com/link/code
This site is a scam and will ask you to pay to use roku tv. $69.00 for a 4 year subscription.

[post merged with already existing thread]

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Level 18

Re: Buyer beware

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Any site or "support center" that either asks for payment or requests to connect to your computer is a scam. All they want is your personal information and credit card numbers. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Roku Employee
Roku Employee

Re: Buyer beware

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@Jasons817 

Please be aware that Roku does not charge an activation fee or charge for support.

For more information visit our Support page here: Will I be charged for customer service, device activation, or creating a Roku account?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Why was I charged a one time $99.99? I was told a new policy starting November2019And all users will

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I purchased a new TCL/Roku TV 11/29/19 for $129.00.The television would not except the code on the screen to set up. And to call a telephone number connecting me to technical support and was told of a new policy change that started in November that all Roku devices Would have a one time charge of $99.99That’s almost as much as I paid for the television.If this is the case I certainly wouldn’t recommend Roku to any of my friends.
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Level 12

Re: Why was I charged a one time $99.99? I was told a new policy starting November2019And all users

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Roku support is free. Roku setup is free. Where (specifically) are you getting a phone number to call support where someone's telling you about a $99 fee? It's not in the Roku documentation.
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