Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 14

Re: $67.00 Charge to Activate ROKU

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@gray9 

You were SCAMMED. When you went to activate it, you probably did not go to the true Roku site at https://www.roku.com/ or use the true Roku link site at https://my.roku.com/link

You probably either used Siri/Hey Google, or started typing the address in your browser, and just picked the first thing that popped up after typing in a few characters. That almost always leads to a 'service' that scams you into paying to activate. They game the search engines, and Google and others would charge Roku millions of $$$ to put their links first.

IMMEDIATELY call your credit card company and dispute the charge. If you called a number to activate (Roku has NO real phone support), you can try to call them and if you are lucky and complain enough, they may refund the charge. You may also want to go to the true Roku site linked above, change your account password, and double-check any info on it for accuracy.

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Level 8

Re: Fraud - Activation Scam Un Masked

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I am a 68 year old woman with Parkinsons and was delighted when I bought my Roku. Trying to activate it I got an error message and a number to call. When I called they said they set up an account but it would be 99.00 for 3 years. I had a funny feeling and I hung up-he called me 5 times but I didn't pick up, Then I called again and the same thing happened. I told him it was free as stated on the screen but he insisted it was a one time fee. I said I didn't want it and I wanted to return my TV to just normal but he said it couldn't be done. I googled setting up the TV and luckily I came upon sites for activation without a credit card number. This is horrible. Treating people like this. It is on the set up screen so it has to be from Roku??

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Level 21

Re: Fraud - Activation Scam Un Masked

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@barb013 wrote:

I am a 68 year old woman with Parkinsons and was delighted when I bought my Roku. Trying to activate it I got an error message and a number to call. When I called they said they set up an account but it would be 99.00 for 3 years. I had a funny feeling and I hung up-he called me 5 times but I didn't pick up, Then I called again and the same thing happened. I told him it was free as stated on the screen but he insisted it was a one time fee. I said I didn't want it and I wanted to return my TV to just normal but he said it couldn't be done. I googled setting up the TV and luckily I came upon sites for activation without a credit card number. This is horrible. Treating people like this. It is on the set up screen so it has to be from Roku??


Are you saying the phone number to call was on the screen, or did it have a web link and you typed it into a web browser? We have never had a confirmation from anyone that the phone number was actually on screen. Unfortunately, these scammers have really gotten good at tricking people into thinking they are Roku. I can assure you they were NOT Roku employees. As you saw on the screen, Roku does not charge for user accounts, nor to register the device to your account.

I'm glad you were able to get it set up, but it is really dangerous to use a web search for assistance, as that is another way the scammers try to get you. It sounds like you fortunately found a legitimate help page, and now you can enjoy your Roku. Good job being suspicious of the scam and not giving them any payment. Smiley Very Happy

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 11

Re: Fraud - Activation Scam Un Masked

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I don't understand all these people claiming that they were presented with a phone # to call for activation, but never specifying WHERE they saw the #, even when asked to clarify!  It's actually getting frustrating, and it makes me wonder if any of these complaints are even real.  If they ARE real, PLEASE answer the questions about where the phone # is coming from!

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Level 8

Re: Fraud - Activation Scam Un Masked

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When you set up the tv. It says you need to call the number, ON THE SCREEN. Why don't you understand that?

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Level 10

Re: Fraud - Activation Scam Un Masked

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I call B/S on most of these claims. Have yet to seen any proof that this came up during setup on the TV screen. I have setup many Roku's for people and have never got any kind of errors during the setup, but then again i follow the directions.

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Level 8

Re: Fraud - Activation Scam Un Masked

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Ok are you for real man? Well my claim was very real I’m sorry to say 

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Level 8

Re: Fraud - Activation Scam Un Masked

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Just ask yourself one simple question. Why did the onscreen code not work in the first place? 

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Level 9

Re: Roku phone

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The BBB does not function like that.  They can mediate, but the BBB does not 'get money back' from or for  anyone.

(3) Roku Ultras 4670X, Samsung Q8 tv, Samsung NU7100 tv
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Level 8

Re: Roku phone

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Well they mediated well enough to get my money back. You can see the complaints against this company on the BBB website and everyone has been reimbursed in refard to this scam, Why I cant understand why Roku does not sue for damages with the bad publicity this company is affording them? Especially when they are in as close as their offices are located to each other. They surely can provide the evidence. This could be costing them millions of dollars in sales alone with the bad publicity it is generating. Makes you think doesnt it?

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