Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 19

Re: third party activation call center

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@kessiepf 

NO NO NO!!!!!!!!!!!!!!!! That is a scam site. Roku does not charge anything for activation or any sort of account fee. If you paid them, contest the charge immediately. Log into your Roku account and change the password if you can. If you gave the scammers any personal information, monitor your financial accounts closely these next few weeks. 

One other clue it's a scam: Roku does not have any toll free number of any kind. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Roku Employee
Roku Employee

Re: Why was I charged a one time $99.99? I was told a new policy starting November2019And all users

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@Darin1524 @SFord 

Thanks for letting us know about the issue that you are experiencing.

It sounds as you may have contacted by a third party entity. Please be aware that Roku does not charge an activation fee or charge for support. For more information, visit our Support page here: Will I be charged for customer service, device activation, or creating a Roku account?


Thanks.
Danny

Danny R.
Roku Forum Moderator
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two thiefs who are scaming the elderly

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this man name mike is robbing the elderly charging them a fee of $99 or $169 for activating their roku stick he is controlling my stick and cutting it off at 8Smiley Tonguem at night he is putting this fee on his pay pal of his friend nanda , he works directly with roku his number I 888 325 0886 ex0016 or 344 540 7444 I do know roku don't charge for activating your steaming stick. please report him and his friend if this happen to you. yhis is not the time during a crisis for our elderly to be rob.

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Level 19

Re: two thiefs who are scaming the elderly

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He is NOT working with Roku. He is a complete scammer, and takes control of people's Roku accounts when you give him your email and password. Contest any credit card charge made by these people. Immediately log into your Roku account and change the password. If you can't log in, the scammer has already changed it and now controls your account. Send a private message to @RokuDanny-R or @RokuTannerD and they can assist with either restoring your account access or simply deleting the account and creating a new one.

Roku does NOT have a toll free phone number, and does NOT charge for user accounts or activation. The scammers have flooded the DNS servers to make their bogus site appear when someone types Roku into the web browser but not typing the full www.roku.com URL. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

$100 charged for roku activation by scammers they are pretending that they belongs to roku support

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Hello Everyone,

I purchased a #rokustreamingstick, and then I searched on google about this how to activate Roku device so in results I found a google ad which says activate your device, and it takes me to another webpage and then I dialed a number, and they took $100 from to activate the Roku, but when I get to know that Roku is free I was shocked, and I don't know what to so please is there anyone who can help to get my money back @support team can help me and please check with the website and file a complaint against them this is the website where I paid the money 

Crayz Web Solution

they cheated me big scammers punish them and take action against them asap

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Roku Employee
Roku Employee

Re: $100 charged for roku activation by scammers they are pretending that they belongs to roku suppo

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@laurajones 

Thanks for letting us know about the issue that you are experiencing.

It sounds as if you may have contacted by a third party support. Please be aware that Roku does not charge an activation fee or charge for support.

For more information, visit our Support page here: Will I be charged for customer service, device activation, or creating a Roku account?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 19

Re: $100 charged for roku activation by scammers they are pretending that they belongs to roku suppo

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@laurajones wrote:

Hello Everyone,

I purchased a #rokustreamingstick, and then I searched on google about this how to activate Roku device so in results I found a google ad which says activate your device, and it takes me to another webpage and then I dialed a number, and they took $100 from to activate the Roku, but when I get to know that Roku is free I was shocked, and I don't know what to so please is there anyone who can help to get my money back @support team can help me and please check with the website and file a complaint against them this is the website where I paid the money 

Crayz Web Solution

they cheated me big scammers punish them and take action against them asap


Unfortunately, there's nothing Roku can do to assist getting your money back from them. Those "people" are not connected to Roku in any way. Submit an immediate dispute with your credit card company, and let the scammers try to explain their way out of it. Make sure you monitor that credit card for additional fraudulent charges.

Also, immediately log into your Roku account and change the password. If you can't log in, the scammers have already changed it. Create a new Roku user account, do a factory reset on your Roku, and attach it to the new user account. 

Searching the web for assistance with activation is a bad idea, and unfortunately you discovered how badly the scammers have messed up the search algorithms used to find accurate information. I'm a moderator on a couple of other online forums, and I am deleting multiple scam posts daily that are used for this exact purpose. I realize as a new user there was no way for you to know about this. Roku has implemented a new authentication process that doesn't involve going to a web site for activation, so hopefully this scam will die away. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Roku tv scam to add channels

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Please h eff lp i was scammed by a foreign man saying i had to reset my password in order to continue to get Bravo another Channel added to my Roku device then I didn't even notice that he was having me factory reset my television after he had me reset my television code started popping up on my TV and he said to me now you have to pay a registration fee of $100 and I I started getting very upset and I demanded to speak to the supervisor he pretended to transfer me and it was still him on the phone as I was speaking to him on the phone to New York numbers called in and those numbers were all connected to this one man there is a scammer out there and he is using Roku as his biggest scam this has scared me because now my TV is not working I have two children that cannot watch it and I do not know what to do someone please help me...these are the numbers

#1888.219.59101.st number i called for assistance in adding bravo...#1899.595.4631 fake supervisor number....two new york numbers#518)724.0723. #518)724.0722

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Level 19

Re: Roku tv scam to add channels

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@Hmv216 wrote:

Please h eff lp i was scammed by a foreign man saying i had to reset my password in order to continue to get Bravo another Channel added to my Roku device then I didn't even notice that he was having me factory reset my television after he had me reset my television code started popping up on my TV and he said to me now you have to pay a registration fee of $100 and I I started getting very upset and I demanded to speak to the supervisor he pretended to transfer me and it was still him on the phone as I was speaking to him on the phone to New York numbers called in and those numbers were all connected to this one man there is a scammer out there and he is using Roku as his biggest scam this has scared me because now my TV is not working I have two children that cannot watch it and I do not know what to do someone please help me...these are the numbers

#1888.219.59101.st number i called for assistance in adding bravo...#1899.595.4631 fake supervisor number....two new york numbers#518)724.0723. #518)724.0722


First, if you paid any money immediately contest the charge with your credit card company. Next, if you can't log into your Roku account because they changed the password, create yourself a new Roku account. Then, do a hard reset again on your TV and link it to your new account. 

If you can still log into your Roku account immediately change the password. But I think the smart thing is to create a new account. The scammer doesn't have your TV locked, and by doing a clean reset you can link it to your new account and be done with them. If you had a subscription to Bravo from the old account, you might need to contact Bravo to get your subscription moved to the new account. Be prepared to prove who you are. Smiley Happy

If there's any personal information/ credit card info on your old account, send a private message to @RokuDanny-R or @RokuTannerD and they can help secure your information. 

Roku does not have any toll free phone numbers, and they never charge for accounts or activation. Please be careful out there!

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Is this criminal activity?

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Attn:Roku management

Please note I could not find a way to report this.  However, I purchased a new roku since I lost my old remote and could not update my new router/modem settings.  Upon installing it Saturday April 4, 2020, my tv screen said I needed to log on the computer for a code.  I attempted to do so but the computer redirected me to an online chat person by the name of Sam Woods from Roku who needed my phone number.  (his listed as a Georgia call).  He said that he had to remote in to my computer.  He did.  To make a long story short as he remoted in when into my computer settings .  He said that I didn't have a "certificate" for my network (it's just a home computer) and that is why I cannot connect my new roku to my tv (remember I had been using one for years) He said that I need to purchase a certificate and he went to a website to show me the link to purchase the certificate of which the cheapest option listed was $299.00  He said that he could help me out by telling them that I was a senior citizen and get $100 off.  I said that I lost my job due to the virus and couldn't afford this as I could barely afford purchasing this new roku.   (I don't have cable).  I said goodbye and noticed on his chat box that somebody named "rick " and joined in...?   Obviously Roku has something wrong going on.  I could not "install" my new roku.  I want my money back $40 plus tax.  Stores are not taking back returns due to the virus. THere better not be any virus computer issues or even any other criminal issues happening here.  I hope this doesn't happen to anyone else.  What are you going to do about this Roku?  Anna

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