Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Re: Why was I charged a one time $99.99? I was told a new policy starting November2019And all users

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Just curious how you paid for the scam?  Credit or debit card? 

Check your statement and see who exactly charged your card...

I want to think Roku is not involved, but can't be sure.  I followed a link online and got a number, name(fake), and the same spiel you did.

Couple days later I went back to the same website(still in my history), entered a fake activation code, got the same message but with a different telephone number!!!!

I did try calling the same number I called originally(844-540-7444), it went to Support(but not Roku support), so I hung up.

Just tried the number again, same Support, but this time I stayed on.  Same guy(sounded Indian or Pakistani), this time said his name was James(last time Glean Watson-his spelling).

Started same way, but this time he asked if I had prior contact with Roku?  When I told him yes, he seemed to balk. 

He then started on his script, so I cut him off and asked if was activation fee.  He then started on his other script and the "mandatory"....

Cut him off again and told him "no thanks to the scam" and hung up!!!

Pretty confident now that it is not a Roku scam, but they somehow got a URL similar that folks got to when not paying really close attention.

Checking online, I found that to actually speak to a Roku tech, [content removed]!!

Hope this helps!!!

Walker

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Level 7

Re: Activation scam

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I have been a roku user almost since they started and have several units. I have just upgraded to 4K and purchased a new Ultra from Roku. In the activation process on my computer, a popup occurred saying that the activation required a phone call  (sorry, I did not write down the number). Called the number and the foriegn sounding agent said that he noted my several roku units and that I should know that my usage time had expired. A $100 payment for 5 years or $179 for lifetime were the choices. Knowing Roku's policy, I refused so the agent informed that all of my roku devices would not operate without payment. 

About 30 minutes later I received and email from roku informing that my email sign-in address had been changed to xxxxxx@grr.la. This is a service that lets you send an email (to change the address) and then that sent email destroys itself. 30 minutes later, none of my devices will work and all sign-ins of course are destroyed. (I still have no service unless I form a new account) Calls to Roku rendered a person evenually that spoke minimal english and could not help. Request for her supervisor rendered statement "not available" but will call you back. Never did! Emails to supprt have gone unanswered.

Please note that this hack came from inside Roku's own  closed system. Perhaps other complaints to federal authorities are in order to encourage responsibility by roku to their customers. We'll see !

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Level 7

Re: Roku phone

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Plesae note post regarding Scam Hack on sign-in occuring withing the Roku system

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Level 11

Re: Activation scam

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I love all these B/S replies about following the link and a popup comes up. Just admit it, you went on Google and searched Roku Activation. I have setup many Roku devices and have never had a popup come up during activation as some of you said it popped up on the TV itself. 

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Level 7

Re: Activation scam

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Got to Roku website, start a new(different) account, and then get a new activation code.

I did that after my scam call and all worked fine!!!

Walker

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Level 7

Re: Activation scam

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No BS...

Type in the link(on my phone) and the error message and phone number appeared there(not on my TV)!!!

Pretty sure many have done as you suggested, but I did not, and was exposed to the scam(but knew better)!!!

Walker

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Level 21

Re: Activation scam

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This may be more of a Google issue than a Roku issue.

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Level 7

A one time fee of 89 dollars?

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Is there a one time fee of 89 dollars to hook up more than 2 roku devices for an account?

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Level 21

Re: A one time fee of 89 dollars?

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ABSOLUTELY NOT!  IT'S A SCAM!!!

People, stop doing a web search for "my.roku.com/link".  It's https://my.roku.com/link  <- click on this!  If you don't know how to enter a URL into your browser, learn!  If you don't know the difference between when your browser is showing you search suggestions and actual web sites, learn!

 

-JT

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Roku Employee
Roku Employee

Re: Roku phone

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@Drum2303 

Thanks for the note. I'm sorry to hear about the experience—that's not what we aim for.

I have followed up regarding your original post.

@Driller @Newportj66 

Thanks for the inquiry.

Please be aware that Roku does not charge an activation fee or charge for support. There is NEVER a charge to create a Roku account. Please see more information here: https://support.roku.com/article/208757068-will-i-be-charged-for-customer-service-device-activation-...

I would like to look further into this issue for you. Please send me a private message with your Roku account email address and the serial number of your device. I will be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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