I recently tried to activate a new ROKU Express unit. When the 4 letter code didn't work, I got a note on my IPad (which I was using to try to activate the ROKU) from "roku.activates-online.com". I didn't notice the following, also in the address line: Not Secure. Anyway, the note said Activation Failed and then listed a number of reasons why that might have happened. And, it gave a phone number to "contact support team to fix this issue immediately." (I won't put in the phone number because I don't want anyone else to get caught up in this - and I've sent a couple of emails to ROKU about this.) Anyway, the foreign sounding person on the call asked me to get my computer (not my IPad) and he would help me out. I was on the phone with him for probably at least 1/2 hour. He ended up searching through my entire computer - I could see the lines of code streaming by as I was on the phone with him. He finally informed my I had a Trojan in my computer and that was the issue. He then said he could correct that for $500. At that point I hung up. I still have my fingers crossed that I don't have lots of malware in my computer (Norton scans say I'm clean). But, for anyone trying to activate a new ROKU system...be aware of this scam.
Hi,
Thanks for letting us know about the issue that you are experiencing.
It sounds as you may have contacted by a third party entity. Please be aware that Roku does not charge an activation fee or charge for support. For more information, visit our Support page here: Will I be charged for customer service, device activation, or creating a Roku account?
Thanks,
Danny
Thanks for the inquiry.
Please be aware that Roku does not charge an activation fee or charge for support. There is NEVER a charge to create a Roku account. Please see more information here: https://support.roku.com/article/208757068-will-i-be-charged-for-customer-service-device-activation-...
I would like to look further into this issue for you. Please send me a private message with your Roku account email address and the serial number of your device. I will be able to assist you further from there.
Thanks,
Danny
Thanks for letting us know about the issue that you are experiencing.
It sounds as if you may have contacted by a third party support. Please be aware that Roku does not charge an activation fee or charge for support.
For more information, visit our Support page here: Will I be charged for customer service, device activation, or creating a Roku account?
If you would like us to take a look at your account and make everything has been set up properly, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.
Thanks,
Danny
Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.
It sounds as you may have contacted by a third party entity. Please be aware that Roku does not charge an activation fee or charge for support.
For more information, visit our Support page here: Will I be charged for customer service, device activation, or creating a Roku account?
Thanks.
Danny
Thanks for letting us know about the issue that you are experiencing.
It sounds as you may have contacted by a third party entity. Please be aware that Roku does not charge an activation fee or charge for support.
For more information, visit our Support page here: Will I be charged for customer service, device activation, or creating a Roku account?
Thanks.
Danny
Thanks for the post.
It sounds as you may have contacted by a third party entity. Please be aware that Roku does not charge an activation fee or charge for support.
For more information, visit our Support page here: Will I be charged for customer service, device activation, or creating a Roku account?
If you would like further assistance regarding your account, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.
Thanks,
Danny
Hi everyone,
Thanks for the posts.
Please be aware that Roku does not charge an activation fee or charge for support. There is NEVER a charge to create a Roku account. For more information, visit our Support page here: https://support.roku.com/article/208757068-will-i-be-charged-for-customer-service-device-activation-...
If you need further assistance with an account issue, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.
Thanks,
Danny
Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.
It sounds as you may have contacted by a third party entity. Please be aware that Roku does not charge an activation fee or charge for support.
For more information, visit our Support page here: Will I be charged for customer service, device activation, or creating a Roku account?
We would first recommend trying to perform a factory reset on your device. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?
Then try activating your device using the steps provided by our Support page here: How do I activate or link my Roku® streaming device?
In the event you need further assistance with your account, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.
Thanks,
Danny
Hi everyone,
Thanks for the posts.
Please be aware that Roku does not charge an activation fee or charge for support. There is NEVER a charge to create a Roku account. For more information, visit our Support page here: https://support.roku.com/article/208757068-will-i-be-charged-for-customer-service-device-activation-...
In addition, as a reminder of the Community Guidelines when posting in the Community:
Be kind, courteous, and positive when posting. The Community exists to help users. Posting abusive, obscene, harassing, hostile, defamatory, offensive, tortious, argumentative, inappropriate or otherwise objectionable content may result in loss of access to the Community. Roku reserves the right to remove any content at its discretion.
Failure to abide by these guidelines when posting may lose access to posting in the Community.
Thanks,
Danny
Hi everyone,
Thanks for the posts.
If you feel that you may have been contacted by a third party entity, we would highly recommend taking a look at our Support page for further assistance here: How do I protect myself from activation and technical support scams?
Thanks,
Danny
Hi everyone,
Thanks for the posts.
For more information about scams, we would highly recommend taking a look at the information provided by our Support page here: How do I protect myself from activation and technical support scams?
Thanks,
Danny
"rodbailey" wrote:
When the 4 letter code didn't work, I got a note on my IPad (which I was using to try to activate the ROKU) from "roku.activates-online.com".
I'm wondering how the popup appeared. It's not like a spam site would hijack your internet connection just in case they see that you're trying to activate a device - you had to seek them out. Did you do a web search for more info? Go to the wrong site to start with?
"mikebdoss" wrote:"rodbailey" wrote:
When the 4 letter code didn't work, I got a note on my IPad (which I was using to try to activate the ROKU) from "roku.activates-online.com".
I'm wondering how the popup appeared. It's not like a spam site would hijack your internet connection just in case they see that you're trying to activate a device - you had to seek them out. Did you do a web search for more info? Go to the wrong site to start with?
I am a retired It guy and like to believe astute at recognizing fraud. As a first time Roku user I was doing online chat with support over activation not completing. The chat site rep referred me to the fraudulent support and connected me. Because of that I was suckered into paying $149 for 3 tv Rokus. My credit card company denied my dispute because all I had was a very summary online receipt, even though their phone number was disconnected. I notice now Roku has numerous warning messages that activation is free. They should reimburse me since connected by their own fraudulent employee.