I had the same problem. However, with me, I purchased a Hisense Roku TV for my dad last April from BestBuy. I got the TV set up, but when I to activate it, the TV screen showed an error and a phone number to call. After feeling like something was off, and asking several questions, the "agent" seemed to answer with all the right words, and as much as it pains me to say this, I fell for it. I was offered a monthly fee or a one-time lifetime fee of $149. That was supposed to cover my current and all future Roku activations. While it was annoying, I felt I had no choice. The thing is after I got done with the "agent," the error on the TV disappeared, and I was able to activate it. Now, months later, due to an unrelated technical issue I've been dealing with regarding my current Roku, I logged into my Roku account last night. I don't know what made me think of it, but I decided to look in my "purchase" history to see if that charge was there. Of course, it wasn't.
Other activity was there (i.e., move purchases, and rentals). So I decided to Google "caligeeks." And sure enough, many articles came up about them. Some are dealing with Roku, some were talking about fraud. And that is when I found out I was snookered! I've contacted my CC company, and they are looking into it, and I'm now in here to see if others have had this problem. Like I mentioned, my incident was in April. But it really disturbs me that yours was so recent. I feel that signifies that there is an "ongoing" issue, and there must be an "insider" in Roku that is working with "Caligeeks" to perpetrate this fraud. Otherwise, how would they be able to cause an error on the TV screen itself with the fraudulent phone number. And it still appears to be going on.
