It's a scam, that was not true Roku tech support, it cost nothing to roku service.
My brand new roku device will not connect to the internet, neither will my old one. My FireStick connects. Roku tech support said I would have to pay for a new update to the tune of $69.95!
That was not Roku support. Roku never charges for support or device registration. Unfortunately there are many scam sites on the Internet that only want your credit card info, or even worse want to connect to your computer remotely. NEVER permit that to happen! I hope you didn't provide any personal info or payment method. If you did, please cancel that payment method immediately and contest any charges made from "support". If you gave them a phone number (and perhaps even if you didn't, with caller ID) you may get a callback from them asking you to stop the block. Don't listen, just hang up.
How would we know? Tech support is **bleep** on here!
In fairness, this forum is not technical support. It's primarily for users to assist each other with issues or questions. There are two Roku employees that moderate the forum and attempt to assist users. But they themselves are not technical support either. All they can do is pass things on and ask questions that may help resolve the problem. But they do have access to tech support, so they try their best to help users.
This site is a scam and will ask you to pay to use roku tv. $69.00 for a 4 year subscription.
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Any site or "support center" that either asks for payment or requests to connect to your computer is a scam. All they want is your personal information and credit card numbers.
Please be aware that Roku does not charge an activation fee or charge for support.
For more information visit our Support page here: Will I be charged for customer service, device activation, or creating a Roku account?