Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Roku Employee
Roku Employee

@JaniceCross 

Thanks for letting us know about the issue that you are experiencing.

Please be aware that Roku does not charge for device activation.

For more information about how to activate or link a Roku streaming device, visit our Support page here: How do I activate or link my Roku® streaming device?

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Level 7

Charged for 6 yrs of subsciptions

Jump to solution

I tried to set up another device in another room.  Received error code.  Called the number on the screen and was told that I had to pay to have my two devices linked to one account.  I was charged $99.99 for 6 years and 7 devices.  Also They said I was entitled to 300 more free stations.   They charged my debit card and now I find that what I should have done was set the second device up under another e-mail address.  Then the second device would have been free.

NOWHERE and at no time was I ever told this.  Even the web pages don't tell you about these charges.  I feel like the person on the other end of the phone should have told me my options before telling me that my only option was to PAY THEM. 

There would have been better communications between me and the man on the other end if he could have spoke ENGLISH. 

We now try to call the phone number given and there is NO ANSWER. 

0 Kudos
Highlighted
Level 11

Re: Charged for 6 yrs of subsciptions

Jump to solution

I have never known there to be any charge after purchase to add a new Roku device to your Roku account.

Roku doesn't ever charge anything after purchase, except if you sign up for a 3rd party subscription through Roku, as far as I've found.

That being said, there has been more than 1 report on these forums of something similar.

I'm wondering if some Roku devices have been hacked/modified prior to purchase to display this error message, hoping that some people will call and submit this fraudulent payment, as apparently happened in your case.

I hope Roku takes notice of these reports and figures out what's going on, and somehow addresses it, or their reputation could become quite damaged.

Highlighted
Level 7

Re: setup

Jump to solution

Sadly this happened to my mother today and she ended up paying. I guess they completed the activation for her somehow. I told her to lock her card. What else does she need to do?

0 Kudos
Highlighted
Level 17

Re: Charged for 6 yrs of subsciptions

Jump to solution

Sounds Hokey to me. Did you buy the new one at best Buy?

If it doesnt cost for one it doesnt cost for a thousand.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
0 Kudos
Highlighted
Level 7

Re: Charged for 6 yrs of subsciptions

Jump to solution

How do I get my money back.  They have already taken it from my checking account.

0 Kudos
Highlighted
Level 15

Re: Charged for 6 yrs of subsciptions

Jump to solution

NEVER use a DEBIT card. Use a CREDIT card where you have 100% control and laws protecting you. Plus they don't IMMEDIATELY get your money.

You can call your bank and dispute the charge. Look at what name company is shown for the charge. As noted many times, Roku does NOT charge to add devices.

Do you know EXACTLY what number was shown and that you called? Hopefully you used a phone that keeps a record of calls.

0 Kudos
Highlighted
Roku Employee
Roku Employee

Re: Charged for 6 yrs of subsciptions

Jump to solution

@bperrodin1 @foxieroxie42 

Thanks for letting us know about the issue that you are experiencing.

Please be aware that Roku does not charge an activation fee or charge for support.

For more information visit our Support page here: Will I be charged for customer service, device activation, or creating a Roku account?

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Highlighted
Roku Employee
Roku Employee

Re: Activation fee?

Jump to solution

@bferreri 

Thanks for reaching out with your inquiry.

Please be aware that Roku does not charge an activation fee or charge for support.

For more information visit our Support pages here:
Will I be charged for customer service, device activation, or creating a Roku account?
Do I need a separate Roku account for each of my Roku® streaming devices?


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Highlighted

Re: Roku phone

Jump to solution
I have been trying for days to find a number or a way to contact Roku support. I have emailed several people and I’ve gotten a reply email saying they would contact me with no luck. Can I please get a telephone number to contact Roku agent? Because someone asked for my password and charged me money to continue my Roku account
0 Kudos