Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 8

Does Roku charge for setting up device?

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I just purchased a new Roku Premiere and when I was setting it up it locked up and asked me to call 855-256-4555 to set up the player. I called and they said there were 3 programs available. A 5 year plan for 79.99, a 10 year plan for like $100, and a lifetime plan for $179. Told me about all the free movies and all. I told them no thanks and hung up. Is this for real? I will be taking this Roku back.

[post moved to appropriate board and title changed to denote issue]

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Level 7

Fee to activate account?

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I was told by customer service I had to pay 69.99 to activate my Roku, it is new policy as on October 2019. After the call to customer services my other Rokus stopped working.

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Level 16

Re: setup

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I think the admins would like to know about this....

if you click on  @RokuTannerD or @RokuDanny-R   and send them a Private message.

Where did you buy this from?

 

 

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 8

Re: setup

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Bought it from Best Buy a few days ago and just installed it. How do I contact these people about this problem?

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Level 16

Re: setup

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So you plugged it in and it came on the screen?

It doesnt cost anything at that point.

Somethings hokey. Dont take it back til you talk to them.

Just click on one of the names or both View profile and on the right side down a bit

Click send a Private Message

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 8

Re: setup

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I started set up and got to the screen to put in activation code and it would not take the code. Walked away from it for a bit and then when I came back it had text on screen to call the number and it was locked up. They answered as Roku but I am sure it was a scam. As soon as they explained the program cost i thought that Roku didnt work that way so I cut off the call. Very strange. They got my email and home address but that was it.

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Level 8

Re: setup

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I did send a private message to admin. Thanks for that info.

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Level 18

Re: setup

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With roku powered up and turned in on the tv, use pen to reset the roku using pin hole in the back of the roku. Once it comes back, and you enter your network and password. When your on the screen with link code, do not enter roku.com/link into google or whatever search engine you use, go to your internet browser, backspace and clear address line, enter there directly. You'll be playing with your roku tonight.

Edmund
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Level 8

Re: setup

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Thank you all. I was able to get the Roku set up earlier. Weird issue with the phone call. 

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Level 14

Who's customer service? The Roku itself has no fee to use it.

Be aware there are many scam sites and phone numbers going around.

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