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KaliKarli222
Level 7

Activating Second Device

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I recently purchased a furnished condo and ordered two ROKU sticks for the two TCL TVs that came with the unit. I created a Roku account & set up the first device with no issues. However, when I attempted to activate the second stick it apparently linked with the previous owners account. As a result I cannot add any channels, etc. and I never received an activation code. How do I change this to my ROKU account?

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makaiguy
Level 20

Re: Activating Second Device

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If I ran into this I'd do a factory reset on the problem Roku, then go through the setup procedure again.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

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1 Reply
makaiguy
Level 20

Re: Activating Second Device

Jump to solution
If I ran into this I'd do a factory reset on the problem Roku, then go through the setup procedure again.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post