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KaliKarli222
Level 7

Activating Second Device

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I recently purchased a furnished condo and ordered two ROKU sticks for the two TCL TVs that came with the unit. I created a Roku account & set up the first device with no issues. However, when I attempted to activate the second stick it apparently linked with the previous owners account. As a result I cannot add any channels, etc. and I never received an activation code. How do I change this to my ROKU account?

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makaiguy
Community Streaming Expert

Re: Activating Second Device

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If I ran into this I'd do a factory reset on the problem Roku, then go through the setup procedure again.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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1 REPLY 1\
makaiguy
Community Streaming Expert

Re: Activating Second Device

Jump to solution
If I ran into this I'd do a factory reset on the problem Roku, then go through the setup procedure again.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X