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GinnyDer
Level 7

Acorn free trial will not cancel after time is up!

I cannot cancel this Acorn subscription. I only wanted the free trial and it will NOT cancel even though I have hit "cancel" 10 times. I do not intend to pay this monthly fee.

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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: Acorn free trial will not cancel after time is up!

Have you tried to cancel via your account at https://my.roku.com ?

When logged in, click on the Manage your subscriptions link.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Acorn free trial will not cancel after time is up!

@GinnyDer 

Thanks for the post.

In addition to what @makaiguy mentioned, how are you accessing the free trial? Are you subscribed through Roku Pay, or through the channel provider directly?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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