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GinnyDer
Level 7

Acorn free trial will not cancel after time is up!

I cannot cancel this Acorn subscription. I only wanted the free trial and it will NOT cancel even though I have hit "cancel" 10 times. I do not intend to pay this monthly fee.

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2 Replies
makaiguy
Community Streaming Expert

Re: Acorn free trial will not cancel after time is up!

Have you tried to cancel via your account at https://my.roku.com ?

When logged in, click on the Manage your subscriptions link.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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RokuDanny-R
Roku Employee
Roku Employee

Re: Acorn free trial will not cancel after time is up!

@GinnyDer 

Thanks for the post.

In addition to what @makaiguy mentioned, how are you accessing the free trial? Are you subscribed through Roku Pay, or through the channel provider directly?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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