Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Acorn free trial will not cancel after time is up!

I cannot cancel this Acorn subscription. I only wanted the free trial and it will NOT cancel even though I have hit "cancel" 10 times. I do not intend to pay this monthly fee.

0 Kudos
2 Replies
Level 19

Re: Acorn free trial will not cancel after time is up!

Have you tried to cancel via your account at https://my.roku.com ?

When logged in, click on the Manage your subscriptions link.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos
Roku Employee
Roku Employee

Re: Acorn free trial will not cancel after time is up!

@GinnyDer 

Thanks for the post.

In addition to what @makaiguy mentioned, how are you accessing the free trial? Are you subscribed through Roku Pay, or through the channel provider directly?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos