Accounts, Billing, & Orders

[GinnyDer]

I cannot cancel this Acorn subscription. I only wanted the free trial and it will NOT cancel even though I have hit "cancel" 10 times. I do not intend to pay this monthly fee.

[makaiguy]

Have you tried to cancel via your account at https://my.roku.com ?

When logged in, click on the Manage your subscriptions link.

[RokuDanny-R]

@GinnyDer 

Thanks for the post.

In addition to what @makaiguy mentioned, how are you accessing the free trial? Are you subscribed through Roku Pay, or through the channel provider directly?

With more information we will be able to assist you further.

Thanks,
Danny