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Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Fire2279
Level 7
‎07-24-2020 01:05 PM

Account stuck on hold status

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I've updated my payment method and my account hasnt processed for billing so I can continue with my hulu.

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RokuDanny-R
Roku Employee
Roku Employee
‎07-24-2020 04:36 PM

Re: Account stuck on hold status

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@Fire2279 

Thanks for the post.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee
‎07-24-2020 04:36 PM

Re: Account stuck on hold status

Jump to solution

@Fire2279 

Thanks for the post.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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