Accounts, Billing, & Orders

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Paulwall
Level 7

Account not activating

My account isn’t validating….I have created an account but screen will not continue. Past create an account. Please help

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DBDukes
Community Streaming Expert

Re: Account not activating

The fact you logged in here indicates you have successfully created a Roku account. So, the issue would be to ensure your device is linked to your Roku account.

https://my.roku.com

Scroll to the bottom. Do you see your device? I'll assume not. So, if that's the case, and your device is hanging up during setup, do a factory reset of the device. There's a Reset button somewhere on the device. With power applied, press and hold for NO LESS THAN 30 SECONDS. All caps means it's important.

Then, power up and try again.

DBDukes
http://www.dbdukes.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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