Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Account not activating

My account isn’t validating….I have created an account but screen will not continue. Past create an account. Please help

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Community Streaming Expert

Re: Account not activating

The fact you logged in here indicates you have successfully created a Roku account. So, the issue would be to ensure your device is linked to your Roku account.

Scroll to the bottom. Do you see your device? I'll assume not. So, if that's the case, and your device is hanging up during setup, do a factory reset of the device. There's a Reset button somewhere on the device. With power applied, press and hold for NO LESS THAN 30 SECONDS. All caps means it's important.

Then, power up and try again.

Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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