Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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YAMSMAY
Level 7

Account lockout

I have a 2 roku's. The one i purchased links to my account very well and the other one was givin to meh by my grandfather. I tried to link the second one to my roku account and it says thats its not the account used for this. How do i bypass and or get my account linked in ?? 

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DBDukes
Community Streaming Expert

Re: Account lockout


@YAMSMAY wrote:

I have a 2 roku's. The one i purchased links to my account very well and the other one was givin to meh by my grandfather. I tried to link the second one to my roku account and it says thats its not the account used for this. How do i bypass and or get my account linked in ?? 


If your grandfather can't/won't log in to https://my.roku.com scroll down and click Unlink, then there is an alternate method.

Go into the menu system and do a Factory Reset. Even though the device is linked to his account, there's no reason it won't work on your network. I run Roku devices tied to separate accounts on my network.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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