Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Tonamoe
Level 7

Account hacked and Email changed

I be been hacked!
I received an email stating that my email was changed. I do not recognize this email. Whoever changed it now has access to all my accounts connected to it. And have hacked into all of them. I cannot log in to cancel it because it no longer recognizes my email  and Roku customer service is the worst I’ve ever seen. 
It’s  infuriating!!!!  I had to create a new account just to get here to ask for help. 
please help!! All I want to do is shut down my old account so no one can access my payment Info. 

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2 REPLIES 2\
AvsGunnar
Community Streaming Expert

Re: Account hacked and Email changed

Unless a mod can hop in here and help you faster/more directly....

https://support.roku.com/contactus/contact-options        here is email

 

Since you cant login in to your account, just choose support scam option.  that will bring up an email contact form you can enter info.   Hope it helps you out.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insigna RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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RokuMary-F
Roku Employee
Roku Employee

Re: Account hacked and Email changed

Hi @Tonamoe,

Thanks for the post.

For account, billing, or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,

Mary

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