Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Account billing help and no customer service!

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I got a $49.99 charge and have not signed up for anything. I can’t log in for help because they don’t even have the correct email! I can’t cancel because the email is wrong and can’t log in. I can’t call because there’s no one in the office! Please help! 

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Roku Employee
Roku Employee

Re: Account billing help and no customer service!

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@Jenandlori12 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Account billing help and no customer service!

Jump to solution

@Jenandlori12 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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