Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Account being hit; no money owed.

Hello Everyone! I wanted to see if anyone else is going through the same thing I am currently experiencing, my card just now was hit for $38. I went through my purchases and nothing is showing up to where it was charged $38. My streaming service are not due until the 20th of the month , and I'm trying to figure what exactly are they trying to get money for ??

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1 REPLY 1\
Roku Employee
Roku Employee

Re: Account being hit; no money owed.

Hi @Ckirkland,


Thanks for the post.


For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: They will be able to further assist you.



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