Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Ckirkland
Level 7

Account being hit; no money owed.

Hello Everyone! I wanted to see if anyone else is going through the same thing I am currently experiencing, my card just now was hit for $38. I went through my purchases and nothing is showing up to where it was charged $38. My streaming service are not due until the 20th of the month , and I'm trying to figure what exactly are they trying to get money for ??

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MaryFranco
Roku Employee
Roku Employee

Re: Account being hit; no money owed.

Hi @Ckirkland,

 

Thanks for the post.

 

For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
 

Thanks,

Mary

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