Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Account Charged?

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My account was charged and it was all the money I had to feed my kids for the week. How can customer service refund my money. The payment is still pending. 

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Roku Employee
Roku Employee

Re: Customer service

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@Katie3red 

Thanks for the inquiry.

Did you recently sign up for a free trial subscription to a channel? We highly recommend reviewing the terms for any trial, prior to signing up. 

For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 10

Re: Customer service

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Did you call someone on the phone to help activate your Roku? 

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Roku Employee
Roku Employee

Re: Customer service

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@Katie3red 

Thanks for the inquiry.

Did you recently sign up for a free trial subscription to a channel? We highly recommend reviewing the terms for any trial, prior to signing up. 

For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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