Accounts, Billing, & Orders

[trackert10]

I have 3 ROKU devices. I can access 2, but can't access the 3rd one. Evidently when I first set up my ROKU account "years ago", they  need my password. I told them I dont know it. Now they tell me that the name on the account that I can't access, does not match all the names of my family that might be on the original account. I must have gotten at least 6 emails asking for the same info. I send what I know and get the same questions. No phone call even though they wanted me to verify my tel. number. I wish there was another option to ROKU. I would change in a heartbeat. Very frustrating.

[renojim]

It's not clear what your problem is.  Do you have 2 different Roku accounts?  Do you want 2 different accounts?  Why don't you just factory reset your 3rd Roku and link it to the account of the 2 working Rokus?

[RokuDanny-R · Accepted solution]

@trackert10 

Thanks for the post.

For accountrelated issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny