Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Account Access Problem - No help, just a run around from ROKU customer service

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I have 3 ROKU devices. I can access 2, but can't access the 3rd one. Evidently when I first set up my ROKU account "years ago", they  need my password. I told them I dont know it. Now they tell me that the name on the account that I can't access, does not match all the names of my family that might be on the original account. I must have gotten at least 6 emails asking for the same info. I send what I know and get the same questions. No phone call even though they wanted me to verify my tel. number. I wish there was another option to ROKU. I would change in a heartbeat. Very frustrating.

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Roku Employee
Roku Employee

Re: Account Access Problem - No help, just a run around from ROKU customer service

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@trackert10 

Thanks for the post.

For accountrelated issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 19

Re: Account Access Problem - No help, just a run around from ROKU customer service

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It's not clear what your problem is.  Do you have 2 different Roku accounts?  Do you want 2 different accounts?  Why don't you just factory reset your 3rd Roku and link it to the account of the 2 working Rokus?

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Roku Employee
Roku Employee

Re: Account Access Problem - No help, just a run around from ROKU customer service

Jump to solution

@trackert10 

Thanks for the post.

For accountrelated issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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