Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Accidentally signed up for pandora premium

My mom accidentally signed up for pandora premium through her roku stick I needed to be sure that I canceled it properly 

0 Kudos
2 Replies
Highlighted
Level 16

Re: Accidentally signed up for pandora premium

I can't say for sure, but there's a good chance you/she have paid for the first month with a commitment to have it auto-renewed every month until explicitly canceled. If it came with a free trial, you/she should be able to cancel before the trial runs out to avoid any charges.

Log into your/her account at my.roku.com and check the status of any Roku-managed subscriptions, under My account.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
0 Kudos
Highlighted
Roku Employee
Roku Employee

Re: Accidentally signed up for pandora premium

@Kristen1987 

Thanks for the inquiry.

If you signed up through Roku Pay and need assistance with your account, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.

However, if you signed up for a Pandora subscription directly through the channel provider, you will need to contact Pandora support to assist you further.

You can reach Pandora support here: https://help.pandora.com/s/contactsupport?language=en_US


Thanks,
Danny


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos