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Kristen1987
Level 7

Accidentally signed up for pandora premium

My mom accidentally signed up for pandora premium through her roku stick I needed to be sure that I canceled it properly 

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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: Accidentally signed up for pandora premium

I can't say for sure, but there's a good chance you/she have paid for the first month with a commitment to have it auto-renewed every month until explicitly canceled. If it came with a free trial, you/she should be able to cancel before the trial runs out to avoid any charges.

Log into your/her account at my.roku.com and check the status of any Roku-managed subscriptions, under My account.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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RokuDanny-R
Roku Employee
Roku Employee

Re: Accidentally signed up for pandora premium

@Kristen1987 

Thanks for the inquiry.

If you signed up through Roku Pay and need assistance with your account, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.

However, if you signed up for a Pandora subscription directly through the channel provider, you will need to contact Pandora support to assist you further.

You can reach Pandora support here: https://help.pandora.com/s/contactsupport?language=en_US


Thanks,
Danny


Thanks,
Danny

Danny R.
Roku Forum Moderator
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