Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Markharris
Level 7

Purchased NFL game play on accident

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I made a mistake that didn’t mat want the nfl game play can I please get my money back 

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atc98092
Community Streaming Expert

Re: Need my money back

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Posting twice in 5 minutes isn't going to make a difference. This isn't a support site, it's a users forum. For account issues you need to contact Roku support: https://support.roku.com/contactus/1

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Accidentally purchased subscription

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@Shenita123 @roweber39 @Markharris @renazce84 

Thanks for the post.

We would highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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larryconner
Level 7

Re: Need my money back

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Support isn't any help.  People just want to vent their frustrations... for good reason.

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RayOliveri
Level 7

Re: Accidentally purchased subscription

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MY baby accidentially purchased something how do I cancel and get my money back

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RayOliveri
Level 7

Re: Accidentally purchased subscription

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I have a purchasing pin on my account which is why I am confused at how the purchase was made

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Antonioveyna
Level 7

Re: Accidentally purchased subscription

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Our free trial had expired  too soon and we are not sure why we are being charged for free trial

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Karak
Level 7

Re: Accidentally purchased subscription

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Hi,

who can I contact to get a refund on the HBO channel I did not intend to subscribe to? There is no contact information available anywhere and the FAQ’s are not useful. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Accidentally purchased subscription

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@RayOliveri @Karak 

Thanks for the posts.

In order to prevent any further accidental purchases in the future, we recommend that you set up a Roku PIN on your account. For more information about setting up a Roku PIN, visit our Support page here: How do I create or update the PIN for my Roku account?

In regards to the charges on your account, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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RokuDanny-R
Roku Employee
Roku Employee

Re: Accidentally purchased subscription

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@Antonioveyna 

Thanks for the inquiry.

Please be aware that free trials expire after the stated trial period. We highly recommend reviewing the terms for any trial, prior to signing up. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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