Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Re: Free Trial

Did anyone ever get their refund? 

I have a similar situation and had the subscription for less than 5 mins before cancelling.  I’ve already email and waiting now

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Level 7

Re: Accidentally purchased subscription

I updated the software on a video poker app not knowing it would charge me. How do I cancel and get refund back?

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Roku Employee
Roku Employee

Re: Accidentally purchased subscription

@Pmobile 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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