Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Accidentally purchased subscription

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@Jrrowns2 @ereshkigal 

Thanks for the post.

For account and billing issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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TJ31
Level 7

Re: Accidentally purchased subscription

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Similar situation, being new to Roku I missed cancelling the free trial period by less than a day and tried to cancel the year subscription to Boomarang.  I hope an exception can be made and I can get a refund on the subscription I am being charged.  

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RokuDanny-R
Roku Employee
Roku Employee

Re: Accidentally purchased subscription

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@TJ31 

Thanks for the post.

As stated in my previous post, for account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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SRHB12
Level 7

Re: NO REFUND

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My two year old son subscribed us to ESPN as well for $50 and Roku tells me they can not issues a refund. I cancelled immediately and reached out right away. I find it a bit ridiculous that they cannot issue a refund. 

Crystaldb3308
Level 8

Re: NO REFUND

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they still won't give anyone a refund! My husband did the same mistake and never wanted or watched it! I'm so mad and hurt by roku for being so untrustworthy and unforgivable!

Crystaldb3308
Level 8

Re: NO REFUND

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me to! If you find a way please post.  It's really crazy

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Crystaldb3308
Level 8

Re: Accidentally purchased subscription

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that is exactly what you are aiming for! You refusing everyone fair practices in your business is not OK! And pretending your going to fix anyone's issue is unbelievably deceptive and frustrating! You are unfair and your system should not automatically let mistakes that could and should be fixable happen and then refuse to help us with our money back because if we bought any subscription straight through these tv programs, they would give our refunds but instead you keep our money and do nothing to help your customers! Allot of us use roku for free tv and you could change your policies or programming to keep people's bank accounts safe! 

Hk19
Level 7

Re: Accidentally purchased subscription

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My 1 year old pressed a couple buttons and purchased ESPN for 50 bucks. The espn button is on our remote all he had to do was press 2 buttons and bam. That is a lot of money for us right now. And they are refusing to refund me. I’m furious and will switch back to fire stick. Horrible customer service this is absolutely ridiculous. 

NotAtAllHappy
Level 7

Re: Accidental Subscription Purchase

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I was just charged 99.99 + tax for an accidental subscription. I'm trying to get my money back. 

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NotAtAllHappy
Level 7

Re: Accidental Subscription Purchase

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How long did it take before they agreed to give you a refund? Thanks.

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