Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Accidental purchases of $346 Roku will not refund.

My little brother purchased $346 worth of subscriptions and over-drafted my bank account. I emailed Roku because there is no number to call and their response was a no refund policy read. I could understand if this was $20 worth but $346!! For subscriptions that will not be used and there were multiple purchases for $54.99 for the same thing. This is ridiculous!! I’ve noticed others with this issues have gotten a response on here and got the issue resolved. I’m hoping Roku will make this right. 

0 Kudos
2 Replies
Roku Employee
Roku Employee

Re: Accidental purchases of $346 Roku will not refund.

Hi @BrittanyPhillip,

We appreciate your contact.

Our support team responded via email recently. Please check your email from our support team, they will be assisting you from there. 


0 Kudos
Level 12

Re: Accidental purchases of $346 Roku will not refund.

However this gets resolved, do consider using the PIN feature to prevent such activity in the future. 

Roku Ultra (4660)
Roku Premiere+ (3921)
Roku Streaming Stick+ (3810)