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BrittanyPhillip
Level 7

Accidental purchases of $346 Roku will not refund.

My little brother purchased $346 worth of subscriptions and over-drafted my bank account. I emailed Roku because there is no number to call and their response was a no refund policy read. I could understand if this was $20 worth but $346!! For subscriptions that will not be used and there were multiple purchases for $54.99 for the same thing. This is ridiculous!! I’ve noticed others with this issues have gotten a response on here and got the issue resolved. I’m hoping Roku will make this right. 

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2 REPLIES 2\
RokuMary-F
Roku Employee
Roku Employee

Re: Accidental purchases of $346 Roku will not refund.

Hi @BrittanyPhillip,

We appreciate your contact.

Our support team responded via email recently. Please check your email from our support team, they will be assisting you from there. 
Thanks,

Mary

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DBDukes
Community Streaming Expert

Re: Accidental purchases of $346 Roku will not refund.

However this gets resolved, do consider using the PIN feature to prevent such activity in the future. https://my.roku.com/account 

DBDukes
http://www.mystreaminglife.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.