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Level 7

Accidental purchases of $346 Roku will not refund.

My little brother purchased $346 worth of subscriptions and over-drafted my bank account. I emailed Roku because there is no number to call and their response was a no refund policy read. I could understand if this was $20 worth but $346!! For subscriptions that will not be used and there were multiple purchases for $54.99 for the same thing. This is ridiculous!! I’ve noticed others with this issues have gotten a response on here and got the issue resolved. I’m hoping Roku will make this right. 

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Roku Employee
Roku Employee

Re: Accidental purchases of $346 Roku will not refund.

Hi @BrittanyPhillip,

We appreciate your contact.

Our support team responded via email recently. Please check your email from our support team, they will be assisting you from there. 


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Community Streaming Expert

Re: Accidental purchases of $346 Roku will not refund.

However this gets resolved, do consider using the PIN feature to prevent such activity in the future. 

Roku Community Streaming Expert
Note: I am not a Roku employee.

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