Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

About my payment

Why haven't peacock took there money out of my account yet?

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1 REPLY 1\
Roku Employee
Roku Employee

Re: About my payment

Hi @Sdwenise,

Welcome to the Roku Community!

Have you verified that you currently do not have any active subscriptions by logging into your Roku account online at and clicking Manage your subscriptions?

Please be noted that Roku only charges for subscriptions that are made through Roku Pay and that channel will only be available through your Roku device. However, if you purchased a subscription through the channel provider directly, you will not be billed by Roku, but you will have access to that channel content across all devices, whether or not it is Roku.

Hope you'll find this info useful. Let us know in case you've still got any questions.



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