Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Wstarkey18
Level 7

ACCIDENTAL PURCHASE

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My two year old got a hold of the remote and subscribed to ESPN this morning.  How to I contact someone to dispute the charge?  I cannot find a phone number, only online support which has not helped.  I already created a PIN and canceled the subscription, but I want a refund for the initial purchase as well.

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RokuMary-F
Roku Employee
Roku Employee

Re: ACCIDENTAL PURCHASE

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Hi @Wstarkey18,

Thanks for reaching out to the Roku community!

We would highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How do I create or update the PIN for my Roku account?

In regards to your accidental purchase, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Let me know if you have any other questions, and have a good day!

Thanks,

Mary

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RokuMary-F
Roku Employee
Roku Employee

Re: ACCIDENTAL PURCHASE

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Hi @Wstarkey18,

Thanks for reaching out to the Roku community!

We would highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How do I create or update the PIN for my Roku account?

In regards to your accidental purchase, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Let me know if you have any other questions, and have a good day!

Thanks,

Mary

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DBDukes
Level 16

Re: ACCIDENTAL PURCHASE

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https://support.roku.com/contactus

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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Wstarkey18
Level 7

Re: ACCIDENTAL PURCHASE

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Thank you!

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Strega
Level 14

Re: ACCIDENTAL PURCHASE

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