Accounts, Billing, & Orders

[RmPmona65]

As of today 10/10/2021. I update my credit card payment card, and noticed two attempted was being pending, when it should be for just one payment on each month in the about  of $8.55. I notices on my credit card payment "there has been two payments deducted from my credit cards, in the about of $8.55. Why is this...it's onlying supposed to be for service for my TCL"65" 📺 onlying.

[renojim]

Service?  There's no such thing as a "Roku service" fee.  There are subscriptions to various providers that can be billed through Roku.  You can check to see if you have any of these at http://my.roku.com/account/subscriptions .

[RokuKariza-D · Accepted solution]

Hey @RmPmona65

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza