Accounts, Billing, & Orders

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RmPmona65
Level 7

816-2728107 transaction 10/10/2021

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As of today 10/10/2021. I update my credit card payment card, and noticed two attempted was being pending, when it should be for just one payment on each month in the about  of $8.55. I notices on my credit card payment "there has been two payments deducted from my credit cards, in the about of $8.55. Why is this...it's onlying supposed to be for service for my TCL"65" 📺 onlying.

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RokuKariza-D
Roku Employee
Roku Employee

Re: 816-2728107 transaction 10/10/2021

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Hey @RmPmona65

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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renojim
Community Streaming Expert

Re: 816-2728107 transaction 10/10/2021

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Service?  There's no such thing as a "Roku service" fee.  There are subscriptions to various providers that can be billed through Roku.  You can check to see if you have any of these at http://my.roku.com/account/subscriptions .

Roku Community Streaming Expert

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RokuKariza-D
Roku Employee
Roku Employee

Re: 816-2728107 transaction 10/10/2021

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Hey @RmPmona65

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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