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mccmoe
Level 7

$64.99 monthly charge from Roku for Hulu, LLC---I never ordered this subscription!!

Starting in January 2021, I started getting a monthly charge of $64.99 by Roku for Hulu, LLC.  I have never signed up for a $64.99 monthly subscription with Hulu. I have checked all my Roku TVs (both for Roku channel and Hulu channel), and I do not have any open subscriptions with either of them.  As of 3/8/21, my checking acct got charged again the $64.99 by Roku for Hulu, LLC.  I need this charge to stop.  This was never authorized.

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MaryFranco
Roku Employee
Roku Employee

Re: $64.99 monthly charge from Roku for Hulu, LLC---I never ordered this subscription!!

Hi @mccmoe,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
We would highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How do I create or update the PIN for my Roku account?

Thanks,

Mary

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