Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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3_sandy
Level 7

3 DAYS FREE

I'd like to know if anyone else has been charged $50 per month for something called 3 DAYS FREE

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AvsGunnar
Level 10

Re: 3 DAYS FREE

You can view all your subscriptions at https://www.roku.com and login to your dashboard and look for Manage Subscriptions.  All billing questions, etc. https://support.roku.com/en-gb/contactus

You didn't say how long you have had your Rokus or when you set them up, if you did them yourself, etc.

With your numerous problems, I would probably go to https://www.roku.com, deactivate the device and start up a new account with a different email address with new passwords and PINS before channels can be added or purchases made. There is no charge/fees for setup of the Roku nor is there any paid subscription to use the Roku.

I would also dispute the 3 Days Free recurring charge with your credit card provider and notify them of suspected fraud.  

When you setup the Roku again, you have to carefully follow the screen prompts and provided links correctly.  There are some fraudulent sites out there/browser redirects/incorrectly typed browser addresses that some have run into when trying to activate their devices.  If this was not your issue, your email account or network security may have been compromised at some time providing payment info if you did not sign up for these services.

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